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Add oncall issue triage workflow
Creates a new scheduled workflow that identifies critical issues requiring oncall attention based on: - Must be a bug - Must be blocking users from using Claude Code - Last activity within 3 days - At least 5 engagements (reactions + comments) The workflow runs every 6 hours and applies/removes the "oncall" label automatically. 🤖 Generated with [Claude Code](https://claude.com/claude-code) Co-Authored-By: Claude <noreply@anthropic.com>
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.github/workflows/claude-oncall-triage.yml
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.github/workflows/claude-oncall-triage.yml
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name: Claude Oncall Issue Triage
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description: Identify critical issues that require oncall attention
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on:
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schedule:
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# Run every 6 hours
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- cron: '0 */6 * * *'
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workflow_dispatch: # Allow manual trigger
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jobs:
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oncall-triage:
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runs-on: ubuntu-latest
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timeout-minutes: 15
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permissions:
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contents: read
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issues: write
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steps:
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- name: Checkout repository
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uses: actions/checkout@v4
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- name: Create oncall triage prompt
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run: |
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mkdir -p /tmp/claude-prompts
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cat > /tmp/claude-prompts/oncall-triage-prompt.txt << 'EOF'
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You're an oncall triage assistant for GitHub issues. Your task is to identify critical issues that require immediate oncall attention.
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IMPORTANT: Don't post any comments or messages to the issues. Your only action should be to apply the "oncall" label to qualifying issues.
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Repository: ${{ github.repository }}
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TASK OVERVIEW:
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1. Use mcp__github__list_issues to get all open issues in the repository.
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2. For each issue, gather the following information using the GitHub MCP tools:
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- Issue details (title, body, labels) using mcp__github__get_issue
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- All comments using mcp__github__get_issue_comments
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- Reaction counts from the issue data
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3. Evaluate each issue against the oncall criteria. An issue is oncall-worthy if ALL of the following are true:
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a) Must be a bug:
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- The issue has a "bug" label OR
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- The issue content clearly describes a bug (error, crash, unexpected behavior)
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b) Must be blocking users from using Claude Code:
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- Look for keywords indicating severity: "crash", "stuck", "frozen", "hang", "unresponsive", "cannot use", "blocked", "broken"
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- The issue prevents core functionality from working
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- Users cannot work around the issue
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c) Last activity is within the last 3 days:
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- Check the issue's updated_at timestamp
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- Calculate if it was updated within the last 72 hours from now
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- Activity includes: new comments, reactions, or label changes
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d) At least 5 engagements:
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- Count total reactions on the issue (👍, ❤️, 😄, 🎉, 😕, 👀, etc.)
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- Count total number of comments
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- Sum must be >= 5
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4. For issues that meet ALL criteria above:
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- Use mcp__github__update_issue to add the "oncall" label
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- DO NOT post any comments
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- DO NOT remove any existing labels
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5. For issues that already have the "oncall" label but NO LONGER meet the criteria:
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- Use mcp__github__update_issue to remove the "oncall" label
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- This keeps the oncall board current
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IMPORTANT GUIDELINES:
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- Be conservative in your assessment - only flag truly critical blocking issues
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- ALL four criteria must be met for an issue to receive the "oncall" label
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- DO NOT post any comments to issues
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- Your ONLY action should be to apply or remove the "oncall" label using mcp__github__update_issue
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- Process issues systematically and thoroughly
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EOF
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- name: Setup GitHub MCP Server
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run: |
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mkdir -p /tmp/mcp-config
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cat > /tmp/mcp-config/mcp-servers.json << 'EOF'
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{
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"mcpServers": {
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"github": {
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"command": "docker",
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"args": [
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"run",
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"-i",
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"--rm",
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"-e",
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"GITHUB_PERSONAL_ACCESS_TOKEN",
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"ghcr.io/github/github-mcp-server:sha-7aced2b"
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],
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"env": {
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"GITHUB_PERSONAL_ACCESS_TOKEN": "${{ secrets.GITHUB_TOKEN }}"
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}
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}
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}
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}
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EOF
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- name: Run Claude Code for Oncall Triage
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uses: anthropics/claude-code-base-action@beta
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with:
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prompt_file: /tmp/claude-prompts/oncall-triage-prompt.txt
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allowed_tools: "mcp__github__list_issues,mcp__github__get_issue,mcp__github__get_issue_comments,mcp__github__update_issue"
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timeout_minutes: "10"
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anthropic_api_key: ${{ secrets.ANTHROPIC_API_KEY }}
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mcp_config: /tmp/mcp-config/mcp-servers.json
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claude_env: |
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GH_TOKEN: ${{ secrets.GITHUB_TOKEN }}
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Reference in New Issue
Block a user