Add oncall issue triage workflow

Creates a new scheduled workflow that identifies critical issues requiring
oncall attention based on:
- Must be a bug
- Must be blocking users from using Claude Code
- Last activity within 3 days
- At least 5 engagements (reactions + comments)

The workflow runs every 6 hours and applies/removes the "oncall" label
automatically.

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-Authored-By: Claude <noreply@anthropic.com>
This commit is contained in:
Claude
2025-10-20 05:27:47 +00:00
parent fb9d9169a0
commit 626bd3fa9c

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name: Claude Oncall Issue Triage
description: Identify critical issues that require oncall attention
on:
schedule:
# Run every 6 hours
- cron: '0 */6 * * *'
workflow_dispatch: # Allow manual trigger
jobs:
oncall-triage:
runs-on: ubuntu-latest
timeout-minutes: 15
permissions:
contents: read
issues: write
steps:
- name: Checkout repository
uses: actions/checkout@v4
- name: Create oncall triage prompt
run: |
mkdir -p /tmp/claude-prompts
cat > /tmp/claude-prompts/oncall-triage-prompt.txt << 'EOF'
You're an oncall triage assistant for GitHub issues. Your task is to identify critical issues that require immediate oncall attention.
IMPORTANT: Don't post any comments or messages to the issues. Your only action should be to apply the "oncall" label to qualifying issues.
Repository: ${{ github.repository }}
TASK OVERVIEW:
1. Use mcp__github__list_issues to get all open issues in the repository.
2. For each issue, gather the following information using the GitHub MCP tools:
- Issue details (title, body, labels) using mcp__github__get_issue
- All comments using mcp__github__get_issue_comments
- Reaction counts from the issue data
3. Evaluate each issue against the oncall criteria. An issue is oncall-worthy if ALL of the following are true:
a) Must be a bug:
- The issue has a "bug" label OR
- The issue content clearly describes a bug (error, crash, unexpected behavior)
b) Must be blocking users from using Claude Code:
- Look for keywords indicating severity: "crash", "stuck", "frozen", "hang", "unresponsive", "cannot use", "blocked", "broken"
- The issue prevents core functionality from working
- Users cannot work around the issue
c) Last activity is within the last 3 days:
- Check the issue's updated_at timestamp
- Calculate if it was updated within the last 72 hours from now
- Activity includes: new comments, reactions, or label changes
d) At least 5 engagements:
- Count total reactions on the issue (👍, ❤️, 😄, 🎉, 😕, 👀, etc.)
- Count total number of comments
- Sum must be >= 5
4. For issues that meet ALL criteria above:
- Use mcp__github__update_issue to add the "oncall" label
- DO NOT post any comments
- DO NOT remove any existing labels
5. For issues that already have the "oncall" label but NO LONGER meet the criteria:
- Use mcp__github__update_issue to remove the "oncall" label
- This keeps the oncall board current
IMPORTANT GUIDELINES:
- Be conservative in your assessment - only flag truly critical blocking issues
- ALL four criteria must be met for an issue to receive the "oncall" label
- DO NOT post any comments to issues
- Your ONLY action should be to apply or remove the "oncall" label using mcp__github__update_issue
- Process issues systematically and thoroughly
EOF
- name: Setup GitHub MCP Server
run: |
mkdir -p /tmp/mcp-config
cat > /tmp/mcp-config/mcp-servers.json << 'EOF'
{
"mcpServers": {
"github": {
"command": "docker",
"args": [
"run",
"-i",
"--rm",
"-e",
"GITHUB_PERSONAL_ACCESS_TOKEN",
"ghcr.io/github/github-mcp-server:sha-7aced2b"
],
"env": {
"GITHUB_PERSONAL_ACCESS_TOKEN": "${{ secrets.GITHUB_TOKEN }}"
}
}
}
}
EOF
- name: Run Claude Code for Oncall Triage
uses: anthropics/claude-code-base-action@beta
with:
prompt_file: /tmp/claude-prompts/oncall-triage-prompt.txt
allowed_tools: "mcp__github__list_issues,mcp__github__get_issue,mcp__github__get_issue_comments,mcp__github__update_issue"
timeout_minutes: "10"
anthropic_api_key: ${{ secrets.ANTHROPIC_API_KEY }}
mcp_config: /tmp/mcp-config/mcp-servers.json
claude_env: |
GH_TOKEN: ${{ secrets.GITHUB_TOKEN }}